After-Sales

Learn more about your device with guides, shopping support, and more.

What should I do if I received a broken phone?

Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.

Return/Replacement Process:

1. Provide clear pictures of the entire parcel: packaging box and phone device box.

2. Submit an application under "order detail" page and follow the steps choosing the service type and filling the detail then submit.

3. After submitting successfully, you need to ship out the broken device. Our after-sale agents will continue the process while you wait for the feedback.

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