After-Sales

What is warranty policy for the ZTE Devices?

ZTE devices purchased on global.ztedevices.com come with a 2-year limited warranty, sta...

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If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank wit...

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Can I purchase add-ons during the repair process?

Our repair services are strictly limited to repairing or replacing your device. We wil...

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Can I purchase specific parts for my device?

Unfortunately, we do not sell specific parts.

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If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your produ...

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What should I do if I received a broken phone?

Before we take you through the refund process, we would first like to apologize for th...

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