What should I do if my parcel is lost?
If you feel that your parcel is lost or missing, please contact firstname.lastname@example.org...Read more
Why is my order late?
Our shipping partners may experience delays during these unprecedented times. Please c...Read more
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notifie...Read more
What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. ...Read more
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wro...Read more
What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We w...Read more
Do I need to pay customs or import charges for my order?
The store offers customers customs duties, taxes and fees ("Import Fees") estimation d...Read more
What should I verify before I sign for the parcel?
Please confirm the tracking information is correct and that the outer packaging is int...Read more